Return & Refund Policy

We want you to feel confident shopping with MerryLift. If you’re not completely satisfied with your order, you may request a return within 30 days of delivery. To be eligible, your item must be returned in its original condition and include all parts, accessories, and packaging.

Once your return is received and inspected, approved refunds will be sent back to your original payment method. Original shipping costs are generally non-refundable unless your item arrived damaged, defective, or incorrect. Customers may be responsible for return shipping costs unless the issue was caused by us.

If your MerryLift arrives damaged, defective, or with missing parts, contact us as soon as possible with your order details and photos of the issue. We’ll work with you to arrange a replacement or refund when eligible.

To start a return, please contact our customer support team before sending anything back. Items returned without prior approval may not be accepted.